August 15, 2001
Here, you will learn the proper techniques the Center uses to efficiently design and build Knowledge Warehouses (KW). Keep in mind that the purpose of a KW is to use knowledge management techniques and technology tools in a method that enhances supply chain performance in a measurable and meaningful manner.
Knowledge management, an outgrowth of operations research and psychology, has only recently entered the supply chain area. Examples include portals that host exchanges and knowledge centers relevant to specific supply chain functions.
Define scope and context
As with any project, defining the scope starts with establishing boundaries and clearly stating what
is included within them. For example, we ask:
What corporate goals will the KW support ?
Should the KW include strategic, tactical, and/or operational information ?
Should the KW include knowledge from internal and external sources ?
What parameters should be used to measure the KW ?
Depending upon the timeframe of the goals supported by the KW, the team may wish to emphasize strategic, tactical, and/or operational information within its structure. While definitions may vary, strategic time frames might fall within 3-10 years, intermediate goals may be set for a 6 months to 3-year time period, and operational periods may be 6 months or less.
Define knowledge structure: This effort consists of establishing a classification structure for data, information, and knowledge relevant to the goals at hand. The makeup of KW teams must demonstrate several capabilities in order to achieve this successfully. Subject matter experts, information and library management specialists, and the Center are the ideal contributors.
It is our task to map out the various elements, sub-categories, and their interdependencies to form an all-inclusive classification structure. Many companies find that a knowledge map locating knowledge and skill sets in the organization is extremely useful. In this process, the KW team will determine how to manage documents, and where the information resides, both internal and external to the enterprise.
Locate, capture, and create relevant data, information and knowledge: At first blush, this seems like a daunting task, but in actual practice, KW teams at GCIS find this aspect very rewarding. As our teams document fundamental principles and information that are subject to continuous changes (either incremental or radical), the relevance of the KW becomes real. Having well-documented and easily accessible, useable information and knowledge is rare in many businesses. As the KW begins to come together, the importance of the team's work becomes very clear to them. Here are the important necessary steps GCIS will fully implement for your company:
Building blocks for a knowledge warehouse
Define scope and context
Define knowledge structure
Locate, capture and create relevant data, information & knowledge
Provide knowledge sharing environment and technology
Connect people across the supply chain or enterprise deploy technology
Facilitate knowledge sharing and intelligent problem solving
Since it's foundation in 1996, the General Center for Internet Services Inc. has all the necessary experience and expertise in building the best Knowledge Warehouse applications and tools. Click here for additional information on all our KW and Datamart Builder powerful and flexible solutions. Contact us today or write us an email and we will be happy to help you in the best KW solutions for your exact company needs.
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